Frequently Asked Questions

 

How many people does each cake size feed?
This will always vary depending on slice-size, but here is an approximate guide:

4" - 5 people
6" - 10 people
8" - 16 people
10" - 30 people

 

If I send you a photo of a cake, can you copy it?
We do not copy other bakers' creations or designs. If you send a photo for inspiration, we can create a similar cake in our own style.

Colours/seasonal items may vary depending on what is available and what is in season (for example, strawberries are unlikely to be available during the winter so these may be switched out for seasonal berries). All cakes are unique and will have our own touch applied to it, therefore are made in our own style, and not an exact copy of someone else's work.

Sometimes images online are edited/photoshopped with colours enhanced. So please be mindful that not everything you see online is realistic! 

 

Will my cake look exactly like it does on the website?
All cakes are handmade and unique, meaning slight variations in colour, decoration, and design may occur. Cakes displayed on our website and social media are examples of our work, but we cannot guarantee an exact replica due to the nature of handmade baking. We will always aim to stay as close as possible to the agreed design while maintaining our artistic style and quality standards.

 

Can I add tiers to an existing cake from the website?
Yes! We can add another tier on of the same cake, or mix and match different styles for different tiers. Just send an email detailing what you'd like. 

 

Can my cake be gluten/dairy/nut/any other allergen free?
We work with the allergens listed above (including milk, tree nuts, eggs, fish, soya and others) in our kitchen, so while we will always do my best to avoid any cross-contamination, we cannot guarantee that there won't be traces. If you can confirm that traces are OK for you, then we're happy to fulfil your order. If you are extremely allergic, we will not be able to fulfil your order. 

 

What ingredients do you use?
All baked items are made with high quality ingredients - including free range eggs, Douceur De France butter, organic flour, Tate & Lyle sugars, Callebaut Belgian chocolate and Swiss cocoa. 

 

What buttercream do you use?
Most cakes are finished with American buttercream. Some cakes (this will be specified) are finished with Swiss meringue buttercream. If you'd like to request Swiss meringue buttercream instead of American, please include this in a note with your order (there is an additional charge for this as it takes 3x longer to make!).

 

What's the best way to transport my cake?
Always lift and carry the cake from underneath, not from the sides of the box. If transporting in a car, place cake in the footwell or in the boot - avoid placing on car seats as they are not level.

 

How do I store my cake?
Most cakes won't require refrigeration if eating on the same day, unless in very warm conditions. If cakes have fresh flowers or fruit and are not being eaten right away, then do refrigerate. Store in a cool, dry place avoiding direct sunlight. Always eat the cake at room temperature for maximum enjoyment, so take it out the fridge a few hours before eating! 

 

Do you accept last minute orders?
We are happy for you to contact us with a last minute order. We do not charge a last minute fee and will do our best to fulfil the order if we have the availability. Please note that delivery may not always be possible on last minute orders, collection is best. 

 

Terms and Conditions

 

1. Ordering & Payment

• All orders must be paid in full at the time of booking.
• Payments can be made via bank transfer. PayPal is available if necessary.

2. Cancellations & Refunds

• If you cancel at least 72 hours before the event, you may receive a refund.
• Cancellations made within 72 hours of the event will not be eligible for a refund, however the cost can be used as credit for a future order.
• Once a cake has been collected/delivered, no refunds will be given. If you feel you are eligible for a refund on an order, you must return the item to us within 24 hours. If you fail to do so, you will not receive a refund.

3. Design & Changes

• We work closely with customers to finalize designs. Once confirmed, only minor changes can be made up to 48 hours before your event.
• Significant design changes may incur additional charges or may not be possible due to time constraints.
• While we do our best to match inspiration images, we do not replicate other bakers' work exactly.

4. Collection & Delivery

• Customers are responsible for checking their order upon collection/delivery. Any issues must be raised immediately.
• Once a cake leaves our premises, we are not liable for any damage caused due to handling, transport, or storage. This includes when a courier has been booked for delivery.
  

5. Allergies & Dietary Requirements

• While we offer allergy-friendly options (e.g., gluten-free, nut-free), however we cannot guarantee a completely allergen-free environment.
• Customers must inform us of any allergies at the time of booking. We are not liable for any allergic reactions.

6. Photography & Promotion

• We reserve the right to take photos of all cakes and use them for promotional purposes (social media, website, etc.).
• If you prefer your cake not to be shared before your event, please let us know in advance.

7. Liability

• Once a cake is collected or delivered, Flour Baby Bakery is not responsible for any damage, improper storage, or accidents.
• In the rare event that we are unable to fulfill an order due to unforeseen circumstances, a full refund will be issued.

8. Agreement

By placing an order with Flour Baby Bakery, you agree to these terms and conditions.